Project case study (STAR)
Change management and faculty enablement for a full LMS migration โ public view shows methodology only.
Thousands of courses, hundreds of integrations โ faculty anxiety and support load were the real risks.
As a Creative Director - Learning Design Studio, I led the end-to-end design and development of this project โ from discovery and needs analysis through final delivery and implementation support.
Process timeline
Project timeline
3 updates
Sandbox cohort 1 โ integrations smoke test
Department rollout wave 2
Go-live weekend + hypercare
Tiered enablement: power users first, then department rollouts, with validation bots and office hours.
Migration completed on schedule; helpdesk volume tracked below model after week 3.
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