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Project case study (STAR)
NDA: Research-1 LMS Migration
Change management and faculty enablement for a full LMS migration — public view shows methodology only.
Feb 1, 2024
LMSChange ManagementNDAHigher Ed
Category
Higher Education
Visibility
Public
Portfolio reach
0 views
Published
29 months ago
Impact & Results
0
Learners Reached
0%
Completion Rate
On time
go-live schedule
<2%
course breakages
-40%
wk 3 helpdesk vs. model
95%
faculty enablement coverage
Custom
Methodology
Creative Director - Learning Design Studio
Designer Role
Higher Education
Category
Step 1 — The Situation
Thousands of courses, hundreds of integrations — faculty anxiety and support load were the real risks.
Step 2 — The Task
As a Creative Director - Learning Design Studio, I led the end-to-end design and development of this project — from discovery and needs analysis through final delivery and implementation support.
Process timeline
Process
Project timeline
3 updates
May 1, 2024milestone
Sandbox cohort 1 — integrations smoke test
Jul 15, 2024milestone
Department rollout wave 2
Aug 20, 2024milestone
Go-live weekend + hypercare
Step 4 — The Solution
Tiered enablement: power users first, then department rollouts, with validation bots and office hours.
Step 5 — The Impact
Migration completed on schedule; helpdesk volume tracked below model after week 3.
Tools Used
CanvasServiceNowSlack
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