Jordan Rivera(she/her)

I'm a freelance learning experience consultant focused on the AI-era B2B SaaS stack.

Selected work

Courses you can play

No playable course yet. When Jordan publishes one, you can play it here.

Skills this work teaches and assesses

Proposed

Allure Connect reads each published course and records which skills it teaches and which it checks. This describes the courses, not what any learner has achieved.

No skills from courses yet. They appear after a course is published and its skills are reviewed.

Claimed by Jordan

Self-declared. Not measured or checked.

Customer Education Strategy
Sales Enablement
AI-Augmented Authoring
Articulate Storyline 360
Articulate Rise 360
xAPI / SCORM Instrumentation
Learning Analytics
Async Cohort Facilitation
Gong + Call Audit
Salesforce / CRM Integration

Words from clients

“Jordan delivered the academy our team had been trying to scope for two quarters — in nine weeks. The xAPI instrumentation is the part I didn't know to ask for and now can't live without. Renewal conversations went from defensive to data-backed.”

Priya Anand · VP Customer Success, Stratifyr

I came in skeptical that an L&D person could move pipeline metrics. Time-to-first-deal dropped 44% — measured in Salesforce, not survey-ware. Jordan rebuilt our ramp around real calls and put coaching, not content, at the center. Best money our enablement budget spent in 2025.

Marcus Webb · VP Sales, Helixwave

We licensed Jordan's authoring pipeline and our team's output doubled without losing the editorial polish leadership cares about. She's one of the only L&D consultants I've worked with who treats AI like a discipline, not a demo.

Dana Chen · Director, Learning Operations, Northbound Cloud

Jordan Rivera shipped Rise work on time with metrics leadership could defend in QBR.

Alex Morgan · VP Learning, Northwind

Jordan Rivera shipped Rise work on time with metrics leadership could defend in QBR.

Jamie Lee · Director Enablement, Acme SaaS

Credentials

Certified Customer Education Manager (CCEM)
Customer Education Lab · Certification · 2024–2027
View source(opens the issuer’s page)
xAPI Foundations
Rustici / TorranceLearning · Certification · 2024

Recent activity

Sep 9Confirmed as speaker SaaStr Annual — 'The Customer Education Playbook for Bootstrapped SaaS'San Mateo, CA
May 21Confirmed as speaker Pulse by Gainsight — 'NRR-Driving Academies: Build vs Buy in the AI Era'St. Louis, MO
Nov 18Spoke at The L&D Edge — 'Why Most Sales Enablement Misses the Quota'Podcast
undefined NaNAdded case study Customer Academy Launch — Series-B SaaSArticulate Storyline 360 · 8–12 min × 23 modules

Active in 4 of the last 12 months

Events

Sep 2026SaaStr Annual — 'The Customer Education Playbook for Bootstrapped SaaS'Speaking · San Mateo, CA · Upcoming
May 2026Pulse by Gainsight — 'NRR-Driving Academies: Build vs Buy in the AI Era'Workshop · St. Louis, MO · Upcoming
Nov 2025The L&D Edge — 'Why Most Sales Enablement Misses the Quota'Speaking · Podcast · Past

Q3 2026 · One sprint slot open

Ship customer education your CEO will actually fund.

I build the academy or rep-ramp program your team has been "scoping" for two quarters — instrumented, defensible, in production in 8 weeks.

Résumé (PDF)

Replies: Within hours
First call: Free 30-min diagnostic — I leave you with a one-pager whether you hire me or not.
NDA: NDA-friendly, mutual
Time zone: America/New_York
Formats: Sprint (6–8w), Embed (10–20 hrs/wk), Academy build (10–14w)