Jordan Rivera.

I'm a freelance learning experience consultant focused on the AI-era B2B SaaS stack. After 9 years in-house at three companies (one IPO, one acquisition, one shutdown), I went independent in 2024 to do the work I always wished my old vendors did. I work on three problems: • Customer education that lifts retention — Self-serve academies, async cohorts, and product-led onboarding that move NRR, not just CSAT. • Sales enablement that survives a quota cycle — Rep ramp programs grounded in real call data, not aspirational frameworks. • AI-augmented L&D workflows — Practical pipelines (storyboard → SCORM → analytics) that cut authoring time 60-70% without losing pedagogy. I'm opinionated about three things: instrumentation before authoring, evidence before assets, and shipping over perfecting. Most of my engagements are 6-12 week sprints — long enough to ship something defensible, short enough to keep momentum. If your team is debating "should we build an academy" or "why isn't onboarding sticking" — that's my zone.