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Project case study (STAR)
Telehealth Nursing Triage Playbook
Simulation-based triage training for telehealth nurses — reduced call escalations and improved documentation quality.
Jul 20, 2024
198 views
TelehealthNursingSimulationClinical
Category
Clinical Training
Visibility
Public
Portfolio reach
198 views
Published
23 months ago
Impact & Results
420
Learners Reached
96%
Completion Rate
-31%
unnecessary escalations
-18%
avg. handle time
96%
completion
+24%
QA documentation score
3 months
Project Duration
ADDIE
Methodology
Freelance Instructional Designer
Designer Role
Clinical Training
Category
Step 1 — The Situation
Inconsistent triage decisions across shifts led to patient frustration and downstream clinical workload.
Step 2 — The Task
As a Freelance Instructional Designer, I led the end-to-end design and development of this project — from discovery and needs analysis through final delivery and implementation support.
Process timeline
ADDIE Process
Analyze
Identify needs, learners, and goals
Design
Create learning objectives and strategy
Develop
Build content and materials
Implement
Deploy training to learners
Evaluate
Measure effectiveness and iterate
Analyze
Identify needs, learners, and goals
Design
Create learning objectives and strategy
Develop
Build content and materials
Implement
Deploy training to learners
Evaluate
Measure effectiveness and iterate
Project timeline
2 updates
May 1, 2024milestone
Shadowing & call analysis
Jun 15, 2024milestone
Simulation prototype with nursing council
Step 4 — The Solution
Branching simulations with voice-first prompts, timed documentation drills, and a lightweight “confidence check” before handoff.
Step 5 — The Impact
Pilot cohort: 31% fewer escalations, 18% faster average handle time, improved QA scores on documentation.
Tools Used
Storyline 360VyondMiro
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