Project case study (STAR)
AML Red Flags: A Branching Triage Game
25-minute branching simulation with confidence-weighted scoring. SAR-flag rate tripled post-launch.
Impact & Results
Step 1 — The Situation
Regional bank’s annual AML course was 100% recall-tested and 0% applied. Compliance team had 19 open SARs that should have been flagged weeks earlier.
Step 2 — The Task
As a Senior Instructional Designer, I led the end-to-end design and development of this project — from discovery and needs analysis through final delivery and implementation support.
Process timeline
LLAMA Process
Identify audience and context
Map structure and flow
Build and iterate rapidly
Evaluate and refine
Optimize for broader rollout
Identify audience and context
Map structure and flow
Build and iterate rapidly
Evaluate and refine
Optimize for broader rollout
Step 4 — The Solution
Replace recall with judgement. Build a 25-minute branching simulation where every learner triages 6 real-shape transactions before they’re allowed to certify.
Tools Used
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