Cybersecurity Awareness Training

Projectdraft

Project case study (STAR)

Gamified compliance training that achieved 94% completion rate and 85% knowledge retention. Features scenario-based learning and real-world simulations.

Nov 5, 2024

198 views

CybersecurityGamificationCompliancePhishingAwareness

Impact & Results

3.5K

Learners Reached

94%

Completion Rate

91%

Satisfaction

94%

completion

85%

retention at 90 days

-37%

click rate on test phishes

91 CSAT

learner satisfaction

Senior Learning Experience Designer

Designer Role

Compliance

Step 1 — The Situation

A 3,500-person org was running annual cyber-awareness as a 45-minute SCORM module that 41% of employees clicked through in under 4 minutes. Click-rate on internal phishing tests had not moved in 18 months.

Step 2 — The Task

As a Senior Learning Experience Designer, I led the end-to-end design and development of this project — from discovery and needs analysis through final delivery and implementation support.

Step 4 — The Solution

Replace the once-a-year deck with quarterly 6-minute scenario-based microlearns wrapped in a points + leaderboard layer that rides the existing KnowBe4 program — and ship the 'report a phish' job aid where employees actually live: inside Outlook.

Step 5 — The Impact

Outcomes: - Click-rate on test phishes dropped 37% - 94% completion across all four quarterly drops - 91 CSAT — first time the security team got positive learner sentiment - The reporting job aid quadrupled inbound phish reports to the SOC

Tools Used

Rise 360KnowBe4VyondAdobe Illustrator

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