Sarah ChenTransforming complex business challenges into engaging learning journeys that drive measurable performance improvements.
@sarah-chen
Open to opportunitiesTransforming complex business challenges into engaging learning journeys that drive measurable performance improvements.
I'm a learning experience designer with 8+ years of experience creating impactful training programs for enterprise organizations. My approach combines instructional design best practices with modern technology to create experiences that learners actually enjoy. I specialize in: • Enterprise Onboarding - Reducing time-to-productivity for new hires • Compliance Training - Making mandatory training engaging and effective • Leadership Development - Building tomorrow's leaders through experiential learning • Sales Enablement - Equipping sales teams with the skills they need to succeed I'm passionate about measuring learning impact and using data to continuously improve. Every project I work on includes clear success metrics and post-launch optimization.
San Francisco, CA
8+ years experience
Member since December 2025
Usually replies within a day
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Projectdraft
Project case study (STAR)
Enterprise Onboarding Transformation
Redesigned a 5-day classroom onboarding into a blended 30-day journey, reducing time-to-productivity by 40% across 2,000+ annual hires.
Aug 15, 2024
512 views
OnboardingEnterpriseBlended LearningLeadershipManager Guides
Category
Enterprise Onboarding
Visibility
Public
Portfolio reach
512 views
Published
22 months ago
Impact & Results
2K
Learners Reached
88%
Completion Rate
94%
Satisfaction
$1.2M annually
Cost Savings
40%
Time Saved
40%
faster time-to-productivity
88%
completion (up from 62%)
+32 NPS
manager confidence in new hires
$1.2M
annual delivery savings
6 months
Project Duration
SAM
Methodology
Senior Learning Experience Designer
Designer Role
Enterprise Onboarding
Category
Step 1 — The Situation
The client had a 5-day classroom onboarding program that was expensive to deliver, hard to scale, and produced inconsistent results. New hires were overwhelmed with information and struggled to apply what they learned.
Step 2 — The Task
As a Senior Learning Experience Designer, I led the end-to-end design and development of this project — from discovery and needs analysis through final delivery and implementation support.
Process timeline
SAM Process
Preparation
Gather information and set goals
Iterative Design
Design, prototype, review
Iterative Development
Develop, implement, evaluate
Preparation
Gather information and set goals
Iterative Design
Design, prototype, review
Iterative Development
Develop, implement, evaluate
Project timeline
4 updates
Mar 1, 2024milestone
Project kickoff and needs analysis
Apr 15, 2024milestone
Design prototype completed
Jun 1, 2024milestone
Pilot launch with 50 new hires
Aug 15, 2024milestone
Full rollout to all locations
Step 4 — The Solution
I designed a blended 30-day journey that spreads learning over time, combines self-paced modules with live sessions, and provides just-in-time performance support. The program includes interactive scenarios, manager guides, and progress tracking.
Step 5 — The Impact
Measurable results: - 40% reduction in time-to-productivity - 2,000+ new hires onboarded annually - 94% learner satisfaction score - 88% completion rate (up from 62%) - $1.2M annual savings in training delivery costs
Tools Used
Articulate StorylineRise 360Adobe PremiereMiroFigma
Related Work
Compliance Training Modernization
Modernized 47 legacy compliance courses into scenario-based, mobile-responsive modules achieving 100% completion rate across 8,000 employees.
394 views
New Hire Onboarding Journey
A comprehensive 90-day onboarding program that reduced time-to-productivity by 40% for a Fortune 500 tech company.
287 views
Cybersecurity Awareness Training
Gamified compliance training that achieved 94% completion rate and 85% knowledge retention. Features scenario-based learning and real-world simulations.
198 views
Leadership Essentials Program
Building tomorrow's leaders through experiential learning and peer coaching circles.
156 views
Ready to work with Sarah?
Have a project in mind or want to discuss opportunities? Let's connect and see how we can work together.