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Sarah ChenSarah Chen
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Sarah ChenTransforming complex business challenges into engaging learning journeys that drive measurable performance improvements.

@sarah-chen

Open to opportunities
San Francisco, CA
Transforming complex business challenges into engaging learning journeys that drive measurable performance improvements.

I'm a learning experience designer with 8+ years of experience creating impactful training programs for enterprise organizations. My approach combines instructional design best practices with modern technology to create experiences that learners actually enjoy. I specialize in: • Enterprise Onboarding - Reducing time-to-productivity for new hires • Compliance Training - Making mandatory training engaging and effective • Leadership Development - Building tomorrow's leaders through experiential learning • Sales Enablement - Equipping sales teams with the skills they need to succeed I'm passionate about measuring learning impact and using data to continuously improve. Every project I work on includes clear success metrics and post-launch optimization.

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8+ years experience
Member since December 2025
Usually replies within a day
8
Projects
6
Courses
4K
Views
San Francisco, CA
8+ years experience
Member since December 2025
Usually replies within a day

Expertise

Instructional DesignStoryline 360Rise 360Compliance TrainingOnboarding SystemsLeadership Development

Achievements & Credentials

Sarah Chen's avatar
Sarah ChenTransforming complex business challenges into engaging learning journeys that drive measurable performance improvements.

@sarah-chen

Open to opportunities
Transforming complex business challenges into engaging learning journeys that drive measurable performance improvements.

I'm a learning experience designer with 8+ years of experience creating impactful training programs for enterprise organizations. My approach combines instructional design best practices with modern technology to create experiences that learners actually enjoy. I specialize in: • Enterprise Onboarding - Reducing time-to-productivity for new hires • Compliance Training - Making mandatory training engaging and effective • Leadership Development - Building tomorrow's leaders through experiential learning • Sales Enablement - Equipping sales teams with the skills they need to succeed I'm passionate about measuring learning impact and using data to continuously improve. Every project I work on includes clear success metrics and post-launch optimization.

San Francisco, CA
8+ years experience
Hire MeDownload Resume
Member since December 2025
Usually replies within a day
Back to featured work
Enterprise Onboarding Transformation
Projectdraft

Project case study (STAR)

Enterprise Onboarding Transformation

Redesigned a 5-day classroom onboarding into a blended 30-day journey, reducing time-to-productivity by 40% across 2,000+ annual hires.

Aug 15, 2024
512 views
OnboardingEnterpriseBlended LearningLeadershipManager Guides
Category
Enterprise Onboarding
Visibility
Public
Portfolio reach
512 views
Published
26 months ago
Back to featured work

Impact & Results

2K
Learners Reached
88%
Completion Rate
94%
Satisfaction
$1.2M annually
Cost Savings
40%
Time Saved
40%
faster time-to-productivity
88%
completion (up from 62%)
+32 NPS
manager confidence in new hires
$1.2M
annual delivery savings
6 months
Project Duration
SAM
Methodology
Senior Learning Experience Designer
Designer Role
Enterprise Onboarding
Category

Step 1 — The Situation

The client had a 5-day classroom onboarding program that was expensive to deliver, hard to scale, and produced inconsistent results. New hires were overwhelmed with information and struggled to apply what they learned.

Step 2 — The Task

As a Senior Learning Experience Designer, I led the end-to-end design and development of this project — from discovery and needs analysis through final delivery and implementation support.

Process timeline

SAM Process

Preparation

Gather information and set goals

Iterative Design

Design, prototype, review

Iterative Development

Develop, implement, evaluate

Preparation

Gather information and set goals

Iterative Design

Design, prototype, review

Iterative Development

Develop, implement, evaluate

Project timeline

4 updates

Mar 1, 2024milestone

Project kickoff and needs analysis

Apr 15, 2024milestone

Design prototype completed

Jun 1, 2024milestone

Pilot launch with 50 new hires

Aug 15, 2024milestone

Full rollout to all locations

Step 4 — The Solution

I designed a blended 30-day journey that spreads learning over time, combines self-paced modules with live sessions, and provides just-in-time performance support. The program includes interactive scenarios, manager guides, and progress tracking.

Step 5 — The Impact

Measurable results: - 40% reduction in time-to-productivity - 2,000+ new hires onboarded annually - 94% learner satisfaction score - 88% completion rate (up from 62%) - $1.2M annual savings in training delivery costs

Tools Used

Articulate StorylineRise 360Adobe PremiereMiroFigma

Related Work

Compliance Training Modernization

Compliance Training Modernization

Modernized 47 legacy compliance courses into scenario-based, mobile-responsive modules achieving 100% completion rate across 8,000 employees.

394 views
New Hire Onboarding Journey

New Hire Onboarding Journey

A comprehensive 90-day onboarding program that reduced time-to-productivity by 40% for a Fortune 500 tech company.

287 views
Cybersecurity Awareness Training

Cybersecurity Awareness Training

Gamified compliance training that achieved 94% completion rate and 85% knowledge retention. Features scenario-based learning and real-world simulations.

198 views
Leadership Essentials Program

Leadership Essentials Program

Building tomorrow's leaders through experiential learning and peer coaching circles.

156 views

Ready to work with Sarah?

Have a project in mind or want to discuss opportunities? Let's connect and see how we can work together.

Get in TouchView Resume