Sarah ChenTransforming complex business challenges into engaging learning journeys that drive measurable performance improvements.
@sarah-chen
Open to opportunitiesTransforming complex business challenges into engaging learning journeys that drive measurable performance improvements.
I'm a learning experience designer with 8+ years of experience creating impactful training programs for enterprise organizations. My approach combines instructional design best practices with modern technology to create experiences that learners actually enjoy. I specialize in: • Enterprise Onboarding - Reducing time-to-productivity for new hires • Compliance Training - Making mandatory training engaging and effective • Leadership Development - Building tomorrow's leaders through experiential learning • Sales Enablement - Equipping sales teams with the skills they need to succeed I'm passionate about measuring learning impact and using data to continuously improve. Every project I work on includes clear success metrics and post-launch optimization.
San Francisco, CA
8+ years experience
Member since December 2025
Usually replies within a day
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Projectdraft
Project case study (STAR)
Compliance Training Modernization
Modernized 47 legacy compliance courses into scenario-based, mobile-responsive modules achieving 100% completion rate across 8,000 employees.
Sep 20, 2024
394 views
ComplianceMobile LearningGamificationHTML5Scenario-Based
Category
Compliance Training
Visibility
Public
Portfolio reach
394 views
Published
21 months ago
Impact & Results
8K
Learners Reached
100%
Completion Rate
87%
Satisfaction
100%
audit pass rate
47
courses modernized
+18%
completion vs. legacy
87 CSAT
learner satisfaction
8 months
Project Duration
ADDIE
Methodology
Senior Learning Experience Designer
Designer Role
Compliance Training
Category
Step 1 — The Situation
The organization had 47 legacy compliance courses built in Flash that were outdated, not mobile-friendly, and had completion rates below 60%. Employees dreaded taking them, and audit compliance was at risk.
Step 2 — The Task
As a Senior Learning Experience Designer, I led the end-to-end design and development of this project — from discovery and needs analysis through final delivery and implementation support.
Process timeline
ADDIE Process
Analyze
Identify needs, learners, and goals
Design
Create learning objectives and strategy
Develop
Build content and materials
Implement
Deploy training to learners
Evaluate
Measure effectiveness and iterate
Analyze
Identify needs, learners, and goals
Design
Create learning objectives and strategy
Develop
Build content and materials
Implement
Deploy training to learners
Evaluate
Measure effectiveness and iterate
Project timeline
4 updates
Jan 15, 2024milestone
Audit review and gap analysis
Apr 1, 2024milestone
First batch of 10 courses launched
Jul 1, 2024milestone
Second batch of 20 courses launched
Sep 20, 2024milestone
All 47 courses completed and deployed
Step 4 — The Solution
I led the complete redesign of all 47 courses using modern instructional design principles. Each course was transformed into a scenario-based, mobile-responsive module with branching scenarios and immediate feedback.
Step 5 — The Impact
Audit-ready results: - 100% completion rate (up from 58%) - 90% knowledge retention score - 8,000 employees trained - Mobile usage: 67% of completions - Zero audit findings related to training
Tools Used
Articulate 360Adobe CaptivateVyondLectoraCanva
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Ready to work with Sarah?
Have a project in mind or want to discuss opportunities? Let's connect and see how we can work together.