Sarah ChenTransforming complex business challenges into engaging learning journeys that drive measurable performance improvements.
@sarah-chen
Open to opportunitiesTransforming complex business challenges into engaging learning journeys that drive measurable performance improvements.
I'm a learning experience designer with 8+ years of experience creating impactful training programs for enterprise organizations. My approach combines instructional design best practices with modern technology to create experiences that learners actually enjoy. I specialize in: • Enterprise Onboarding - Reducing time-to-productivity for new hires • Compliance Training - Making mandatory training engaging and effective • Leadership Development - Building tomorrow's leaders through experiential learning • Sales Enablement - Equipping sales teams with the skills they need to succeed I'm passionate about measuring learning impact and using data to continuously improve. Every project I work on includes clear success metrics and post-launch optimization.
San Francisco, CA
8+ years experience
Member since December 2025
Usually replies within a day
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Projectdraft
Project case study (STAR)
Cybersecurity Awareness Training
Gamified compliance training that achieved 94% completion rate and 85% knowledge retention. Features scenario-based learning and real-world simulations.
Nov 5, 2024
198 views
CybersecurityGamificationCompliancePhishingAwareness
Category
Compliance
Visibility
Public
Portfolio reach
198 views
Published
20 months ago
Impact & Results
3.5K
Learners Reached
94%
Completion Rate
91%
Satisfaction
94%
completion
85%
retention at 90 days
-37%
click rate on test phishes
91 CSAT
learner satisfaction
Senior Learning Experience Designer
Designer Role
Compliance
Category
Step 1 — The Situation
A 3,500-person org was running annual cyber-awareness as a 45-minute SCORM module that 41% of employees clicked through in under 4 minutes. Click-rate on internal phishing tests had not moved in 18 months.
Step 2 — The Task
As a Senior Learning Experience Designer, I led the end-to-end design and development of this project — from discovery and needs analysis through final delivery and implementation support.
Step 4 — The Solution
Replace the once-a-year deck with quarterly 6-minute scenario-based microlearns wrapped in a points + leaderboard layer that rides the existing KnowBe4 program — and ship the 'report a phish' job aid where employees actually live: inside Outlook.
Step 5 — The Impact
Outcomes: - Click-rate on test phishes dropped 37% - 94% completion across all four quarterly drops - 91 CSAT — first time the security team got positive learner sentiment - The reporting job aid quadrupled inbound phish reports to the SOC
Tools Used
Rise 360KnowBe4VyondAdobe Illustrator
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Ready to work with Sarah?
Have a project in mind or want to discuss opportunities? Let's connect and see how we can work together.