Project case study (STAR)
Cybersecurity Awareness Training
Gamified compliance training that achieved 94% completion rate and 85% knowledge retention. Features scenario-based learning and real-world simulations.
Impact & Results
Step 1 — The Situation
A 3,500-person org was running annual cyber-awareness as a 45-minute SCORM module that 41% of employees clicked through in under 4 minutes. Click-rate on internal phishing tests had not moved in 18 months.
Step 2 — The Task
As a Senior Learning Experience Designer, I led the end-to-end design and development of this project — from discovery and needs analysis through final delivery and implementation support.
Step 4 — The Solution
Replace the once-a-year deck with quarterly 6-minute scenario-based microlearns wrapped in a points + leaderboard layer that rides the existing KnowBe4 program — and ship the 'report a phish' job aid where employees actually live: inside Outlook.
Step 5 — The Impact
Outcomes: - Click-rate on test phishes dropped 37% - 94% completion across all four quarterly drops - 91 CSAT — first time the security team got positive learner sentiment - The reporting job aid quadrupled inbound phish reports to the SOC
Tools Used
Related Work
Enterprise Onboarding Transformation
Redesigned a 5-day classroom onboarding into a blended 30-day journey, reducing time-to-productivity by 40% across 2,000+ annual hires.
Compliance Training Modernization
Modernized 47 legacy compliance courses into scenario-based, mobile-responsive modules achieving 100% completion rate across 8,000 employees.
New Hire Onboarding Journey
A comprehensive 90-day onboarding program that reduced time-to-productivity by 40% for a Fortune 500 tech company.
Leadership Essentials Program
Building tomorrow's leaders through experiential learning and peer coaching circles.
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